Welcome Back
Welcome Back,
the complete solution
for bars and events.
Build a community of loyal customers with digital passes, VIP access, and direct communication. All from a single platform.
80% of people who visit your bar don't come back within 30 days.
Not because they didn't enjoy it — but because you have no way to remind them you exist. Without their data, you depend on them remembering on their own.
80%
Don't return within 30 days
They had a great time, but they forget. Without a direct channel, there's no second visit.
0
Customer data
You don't know who comes, how often, or when they last visited. They're invisible.
5%
Social media reach
Instagram shows your post to 5% of followers. You have no direct channel to your community.
3x
Cost of acquiring vs. retaining
Bringing in a new customer costs 3 times more than getting one who already knows you to come back.
From anonymous customers to a community that comes back.
Welcome Back is a digital pass that lives in your customer's wallet. No app, no friction. They scan, it's saved, and you have their data forever. Manage VIP access, ambassadors, partners, and memberships from a single platform.
QR at the bar or entrance
Your customer scans on arrival or when ordering. 5 seconds. Without interrupting the experience.
Pass in the wallet
It's saved to Apple or Google Wallet. VIP access, season pass, or membership. Always on their phone.
Community with data
You know who comes, how often, and who hasn't been back. Send push notifications or emails whenever you want.
Everything you need to build a community.
Pass in Apple/Google Wallet. VIP access, season passes, memberships. Push: 'You have access to Friday's party'. Loyalty tiers. Real-time data.
Reactivate inactive customers, reward loyal ones, invite to exclusive events. Automated flows that trigger on their own.
Visual menu with photos and prices. Happy hour promos in 2 min. Metrics on most-viewed items.
Partner & ambassador management
Identify and manage partners, brand ambassadors, and community members. Segmentation by role and access level.
+35%
Recurrence
1,000+
Members in 90 days
96%
Pass retention
One.scl
Santiago, Chile
@one.sclOne.scl uses the ONE Fans Card as a digital subscription for their community. With over 3,500 passes issued, they manage partners, brand ambassadors, and members with a VIP access system. The community grows organically and the data allows them to personalize every experience.
3,500+
passes issued
VIP
access system
3
membership tiers
“With the ONE Fans Card we can manage partners, ambassadors, and members in one place. The community feels part of something exclusive.”
— One.scl Team, Santiago
Grupo Liderazgo
Santiago, Chile
@grupoliderazgoGrupo Liderazgo manages multiple venues and events. With over 2,200 passes issued, they manage partners and ambassadors from a single platform. Digital loyalty lets them identify their most active community and engage them with direct communication.
2,200+
passes issued
Partners
integrated management
Ambassadors
active program
“Before, we had no way of knowing who came to our events. Now we know every member of our community and can engage them whenever we want.”
— Grupo Liderazgo Team, Santiago
Subterráneo
Santiago, Chile
@subterraneo.clSubterráneo turned their anonymous customers into an identified community. With over 1,800 passes issued, they know exactly who comes, how often, and can reactivate inactive customers with a direct push to their phone.
1,800+
passes issued
Push
direct to wallet
+28%
recurrence
“We went from not knowing who our customers were to having a real database. Push notifications to the wallet changed everything.”
— Subterráneo Team, Santiago
On Tap Vitacura
Vitacura, Santiago, Chile
@ontapvitacuraOn Tap Vitacura implemented Welcome Back to build loyalty among their craft beer regulars. With over 1,200 passes issued, they identified their most frequent customers and increased weekly visits with targeted promos and wallet push notifications.
1,200+
passes issued
+22%
weekly visits
Promos
targeted by frequency
“Our regular customers now get promos that actually matter to them. Retention went up from the very first month.”
— On Tap Vitacura Team
Nowas Cantina
Santiago, Chile
@nowascantinaNowas Cantina adopted the digital pass to build community around their food and cocktail offering. With 850 passes issued, they managed to reactivate inactive customers and increase visit frequency with direct communication.
850+
passes issued
Reactivation
of inactive customers
+19%
visit frequency
“The digital pass gave us something we didn't have before: the ability to speak directly to the customer who stopped coming.”
— Nowas Cantina Team, Santiago
Alameda Beer Co
Santiago, Chile
@alamedabeercompanyAlameda Beer Co uses Welcome Back to reward their craft beer fans. With 650 passes issued, they built a loyal customer base that responds to every push and comes back week after week.
650+
passes issued
Weekly
average frequency
96%
pass retention
“Our customers save the pass in their wallet and actually use it. It's not like a paper card that gets lost.”
— Alameda Beer Co Team, Santiago
Ready for the next step?
Schedule a demo and discover how Welcome Back can transform your customer relationships.
Schedule a demowelcomeback.io