Welcome Back
Welcome Back,
the all-in-one solution
for coffee shops.
Build a community of loyal customers with digital loyalty, email marketing, and a visual menu. All from one platform.
70% of your customers don't come back after their first visit.
Not because they didn't like your coffee — but because they forget. Without their data, there's no way to reach them.
70%
Invisible customers
They come, grab their coffee, and leave. You don't know their name or how many times they've been.
70%
Lost paper cards
70% of physical cards get lost. That's money you give away that's never redeemed.
2
Competitors 2 blocks away
There's another coffee shop nearby. If you don't differentiate by experience, you compete on price.
5%
Instagram reach
Instagram shows your post to 5% of followers. You don't have a direct channel with your customers.
From occasional customers to a community that returns.
Welcome Back is a digital loyalty card that lives in your customer's wallet. No app, no friction. Scan, save, and you have their data forever.
QR at the counter
Your customer scans while waiting for their coffee. 5 seconds. Without interrupting the flow.
Card in their wallet
Saved in Apple or Google Wallet. Buy 8, the 9th is free. Always on their phone.
Community with data
Know who visits, how often, and who hasn't returned. Direct push or email whenever you want.
Everything you need to build a community.
Card in Apple/Google Wallet. Push: 'You're 1 away from your free coffee'. Loyalty tiers. Real-time data.
Reactivate inactive customers, reward loyal ones, celebrate birthdays. Automated flows that run themselves.
Visual menu with coffee and pastry photos. Daily promos in 2 min. Metrics on most-viewed products.
Community data
1,200+ people identified in 90 days. Segmentation by frequency. Measure real impact.
+21%
Recurrence
500+
Members in 1 month
96%
Card retention
Success stories
Coffee shops that already built their community with Welcome Back.
From specialty coffee shops in Chile and Argentina to coffee shops in Spain.
R3 Coffee
3 locations · Santiago, Chile
@r3coffee_With over 2,400 cards in their customers' wallets, R3 Coffee generates 6,200 transactions per month. 68% of customers return within the first 90 days. All without advertising spend. The community built itself, visit by visit.
6,200
transactions/mo
68%
90-day retention
2,400+
passes issued
“In the first month we reached 500 downloads.”
— Yosy, owner · R3 Coffee & Roasters, Chile
FOME
Santiago Centro
@fomecafeIn a small coffee shop, big numbers come from engagement, not volume. FOME has nearly 580 cards and generates 2,100 transactions per month. 67% of customers come back every month. You don't need thousands of passes — you need people to return.
2,100
transactions/mo
67%
active customers
580+
passes issued
“I thought it would take months to see results. By the second day we already had customers scanning the QR and saving their card. I couldn't believe it.”
— María José, owner · FOME, Santiago
To Be Coffee
2 locations · Madrid, Spain
@tobegroupcoffeeFrom Spain, To Be Coffee proves Welcome Back works in any market. With 950 cards issued, it generates 1,900 transactions per month and 65% of customers return within the first 90 days. Digital loyalty has no borders.
1,900
transactions/mo
65%
90-day retention
950+
passes issued
“What convinced us most was that customers adopted it on their own. Nobody explained anything — they simply downloaded the card and started using it.”
— To Be Coffee team, Spain
Ready for the next step?
Schedule a demo and discover how Welcome Back can transform your customer relationships.
Schedule a demowelcomeback.io